Frequently asked questions about working with us.

Web3matrix is a web design and development agency based in Dhaka, Bangladesh, with a UK address in London, working with businesses worldwide. We build business websites, e-commerce stores, mobile apps and business software, and provide SEO, digital marketing, graphics and video.

It depends on the size and complexity of the website, the level of customisation and features such as booking or payments. Websites start from $499 (£399) for 5 pages, $799 (£629) for 10 pages and $1,099 (£869) for 15 pages. Use the project planner above or ask for a fixed quote. Payment in instalments is available.

A simple website can take a few days or weeks; a business website typically takes 4–6 weeks and an online store 6–10 weeks, depending on scope and how quickly content is ready.

Yes. We build online stores on WooCommerce, Shopify and Laravel, including multi-vendor marketplaces and payment gateway integration.

Yes. We build on WordPress, WooCommerce, Shopify and Laravel, and choose the platform that fits your needs.

Yes. We provide web hosting and domain registration, and offer free domain and hosting for one year with eligible websites. Domain transfer is free.

Yes, usually without a rebuild. We can add an AI assistant that answers from your own content, AI-powered search, personalised pages and automations to your current site. Each AI feature has a separate monthly running cost that we explain before you decide.

Yes. Our AI SEO (GEO and AEO) work makes your site easier for AI search tools to understand and quote: clear answer-first content, FAQs, schema markup and consistent business details across the web. No one can guarantee AI citations, but these foundations improve your chances.

Most website and store projects are a fixed price for an agreed scope. Ongoing work can be a monthly plan or a dedicated developer.

Yes. We offer instalment plans agreed before the project starts.

Hosting, domain renewals after the first year, paid plugins or apps, and AI feature running costs may apply. We list them in your quote.

Yes. Request a free demo homepage with no payment or obligation.

Yes. Our team in Dhaka, Bangladesh works with clients in the UK, the USA, Canada and Europe, and welcomes projects from Australia, Japan, South Korea and other markets. We have a UK address in London.

Frontend is what users see and interact with: design, layout and features. Backend is what runs behind the scenes: server-side code, databases and application logic.

A CMS lets you create, edit and publish website content without technical skills. Platforms like WordPress, Joomla and Drupal make it easy to keep your site up to date.

A custom app fits your exact business needs, scales as you grow, integrates with your existing systems and gives you more flexibility, control and security than off-the-shelf software.

A PWA is a web app that feels like a native app, with fast loading, offline access and push notifications. It improves engagement and reaches users on any device.

We test functionality, performance, security and compatibility across devices and browsers before launch, then provide ongoing support and maintenance.

It depends on your products, budget, who manages the store and the features you need. WooCommerce suits content-rich stores, Shopify suits fast launches with easy management, and Laravel suits unique requirements. Use the platform picker above, then we confirm on a free call.

Yes. We migrate products, customers and orders where the platforms allow, set up redirects to protect your search rankings and test everything before switching over.

Yes. We connect payment gateways, configure shipping rates and tax rules for the regions you sell to, and test real orders before launch.

Yes. Every store comes with an admin area for products, stock, orders and customers, and we train your team after launch.

Yes. We can add search that understands natural questions, product recommendations and AI-assisted product descriptions reviewed by people. Each AI feature has a running cost we explain first.

We ground the assistant in your own approved pages and documents, tell it to say when it doesn't know, and hand the conversation to a person when needed. You can review conversations and add missing information over time.

Generative engine optimisation and answer engine optimisation make your website easier for AI tools such as ChatGPT, Gemini, Perplexity and Google AI Overviews to understand, trust and quote. It builds on normal SEO with answer-first content, FAQs, schema markup and consistent business details.

No one can guarantee AI citations, because each platform decides what to show. We improve the foundations that make your business more likely to be understood and cited, and we're open about what we can and can't control.

Most AI features have a small ongoing running cost based on usage, separate from the build. We explain the expected monthly cost before you decide, so there are no surprises.

We only connect the data a feature needs, use reputable AI providers, label AI-generated answers and follow your privacy policy. We discuss data handling with you before anything goes live.

If customers search for what you offer, yes. SEO brings visitors without paying for each click and supports visibility in AI search.

Local terms can improve within a few months; competitive national terms can take much longer. We share realistic expectations after an audit.

First check that your pages are indexed. After that it's usually a mix of technical issues, thin content, weak internal linking and too few quality links.

A manual action or algorithmic drop caused by breaking Google's guidelines, such as spammy links. We audit for these and fix the cause.

It can confuse search engines about which page to show. We consolidate or canonicalise duplicates.

Yes. Our ready-made systems are a starting point; we adapt features, branding and workflows to fit you.

Many of our systems can run in the cloud or on your own server. We recommend the right option after understanding your needs.

Yes. We train your team at launch and provide ongoing support and updates.

Yes. Ask for a demo of any product and we'll arrange a walkthrough.

Yes. We can deliver design, development and SEO under your brand, so your clients only see your agency.

By email, WhatsApp and video calls, with a shared project board and regular updates.

Yes. Our working day (09:00–18:00 Dhaka time, GMT+6) overlaps with Japan and South Korea for about 6 hours, mainland Europe for 4–5 hours, and the UK and Australia’s east coast for 3–4 hours, depending on daylight saving. For the USA and Canada we arrange 2–3 hours with the East Coast morning (08:00–11:00 ET).

Yes, we're happy to sign an NDA before you share client details.