Restaurants
Menus, allergens, opening hours, bookings.
AI assistants · Grounded in your contentAI chatbots that answer customers
AI chatbots that answer customers
24/7, accurately.
A website assistant trained on your approved content: it answers common questions, captures leads and booking requests, and hands anything complex to your team.
- Answers from your own pages and documents
- Captures leads and booking requests
- Hands off to a person by email, WhatsApp or chat
- Labels AI answers and links sources
- Logs questions to improve your content
Example conversation
Website visitor via chat14:12
Do you deliver to Manchester, and can I book a table for Friday?
Searching your approved content…Found answers in your own pages
Delivery areasTable bookingBooking request
AI answer labelled with sources
Sources: Delivery page · Booking page
- Booking request sent to your team
- Lead saved with contact details
- Complex questions handed to a person
24/7answers grounded in your content, never made up
The basics
What is an AI chatbot?
An AI chatbot answers customer questions in natural language, around the clock, using your own website content, documents and policies. It can capture leads, book appointments and hand the conversation to your team when needed.
Unlike old menu-based bots, modern AI chatbots understand how people actually ask questions. The key is limiting answers to your approved content, so the bot stays accurate and on-brand.
Assistant configurator
Design your assistant in a minute.
Change the settings to preview how an assistant could greet and help your customers.
Ava · Website assistantLIVE PREVIEW
Preview only · real assistants use your approved content
What the research says
AI handles routine. People handle the rest.
80%
of common customer service issues predicted to be resolved autonomously by agentic AI by 2029
Gartner prediction, which also forecasts a 30% reduction in operational costs.
Source: Gartner press release, 5 Mar 20250
Fortune 500 companies predicted to have fully eliminated human customer service by 2028
"Human agents are irreplaceable when it comes to handling nuanced situations and building lasting relationships." (Kathy Ross, Gartner)
Source: Gartner press release, 10 Sep 2025The takeaway: AI handles routine questions, people handle the rest. That's how we build every assistant.
How it works
Every answer has a source.
01
Customer asks
On your website
02
Searches your content
Approved pages only
03
Answers with source
Link to the page used
04
Unsure? Hand-off
To your team
Use cases
Built for your business.
Clinics
Services, appointment requests, directions.
Online shops
Orders, returns, sizing, stock questions.
Service businesses
Quotes, service areas, availability.
B2B & manufacturers
Specs, MOQs, quote requests.
Agencies
White-label assistants for your clients.
Outsourcing for agencies ›Responsible AI
Safe by design.
Grounded in your content
Answers come from pages and documents you approve.
People stay in control
Clear hand-off and approval steps.
Labelled & transparent
AI answers are labelled and link to sources.
Costs explained up front
Running costs agreed before launch.
By the numbers
AI chatbots in numbers.
80%
of common customer service issues will be resolved by agentic AI without human help by 2029, Gartner predicts.
Source: Gartner, March 202573%
of consumers will buy from a competitor if a brand does not respond to them on social media.
Source: Sprout Social Index 2025Chatbot types
Types of chatbot, compared.
| Type | How it works | Best for | Limits |
|---|---|---|---|
| Rule-based / menu bot | Fixed buttons and scripted answers | Very simple FAQs | Breaks with unexpected questions |
| AI knowledge-base chatbot | Answers from your website and documents | Customer questions 24/7 | Needs up-to-date content |
| AI agent with actions | Answers and also books, checks orders or updates records | Bookings, order status, lead qualification | Needs secure integrations |
| Live chat with AI assist | Staff reply, AI suggests answers | Complex or high-value sales | Needs staff online |
Where our chatbots can work
- Your website chat widget
- WhatsApp and Facebook Messenger
- Instagram direct messages
- Internal help desk for staff
- Your CRM for lead capture
How we keep answers accurate
- Approved sources only: your site and documents
- “I don’t know” rules instead of guessing
- Human hand-off for complaints and complex cases
- Conversation reviews to improve answers
- Clear AI disclosure to users
Part of our AI solutions services.
Questions? You're covered.
AI chatbot FAQs.
Still unsure? Email info@web3matrix.com or message us on WhatsApp.
Will the chatbot make things up?
We ground it in your approved pages and documents, instruct it to say when it doesn't know, and hand the conversation to a person instead of guessing.
Where can the assistant run?
On your website as a chat widget. Other channels such as WhatsApp can be added where supported.
Can it capture leads and bookings?
Yes. It can collect contact details and booking requests and pass them to your team by email, WhatsApp or your CRM.
How much does it cost to run?
There's a build cost plus a monthly running cost based on usage. We estimate it before you decide.
Can I see what customers ask?
Yes. Conversation logs show common questions and gaps in your content so you can improve both.
Can the chatbot answer in other languages?
Yes. AI chatbots can reply in the visitor’s language, including Bengali, Arabic and major European languages, from the same content.
Can the chatbot book appointments or check orders?
Yes, when connected to your booking system or store. These actions use secure integrations with clear limits on what the bot can do.
How do I see what customers are asking?
You get conversation logs and a monthly summary of top questions, unanswered topics and leads captured, which also shows where your website content needs work.
Keep exploring
Related services and industries we serve.
Related services
Industries we serve
See the proof
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Answer customers while you sleep.
Tell us about your website and the questions customers ask most.
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