Privacy policy.

Web3matrix ("we", "us", "our") is a web design and development agency. Our team works in Dhaka, Bangladesh, and we have a UK address in London. We are the data controller for personal data collected through this website and when you contact us.

Address: 116 Cavell Street, Whitechapel, London E1 2JA
Email: info@web3matrix.com
Phone: +88 01790 576262

Information you give us

• Contact details: name, email address, phone number, company name and website address.
• Project information you send through our forms, by email, on WhatsApp or by phone, including answers in our project requirements form, budget range, reference websites and any files you upload.
• Requests for a free demo homepage or website audit.

Information collected automatically

• Technical data such as your IP address, browser and device type, pages requested and the time of the request. Our hosting and Cloudflare (our network and security provider) record this to deliver and protect the website.
• Cloudflare Web Analytics, which gives us visit statistics such as page views and visitor countries without using cookies.

Information from other sources

• Publicly available business information, such as your existing website, when you ask us for a demo, audit or quote.

Our interactive tools, such as the audit checklist and cost estimator, run in your browser and don't send your answers to us unless you choose to send them.

• To reply to your enquiries and prepare quotes, demos and audits.
• To plan, deliver and support projects we agree with you.
• To send updates you have asked for. You can unsubscribe at any time.
• To keep the website secure and working, and to understand how it is used.
• To meet our legal, tax and accounting obligations.

We don't use your data to make decisions about you by automated means alone.

Under the UK GDPR and the EU GDPR we rely on:

• Contract: to take steps you ask for before a contract, such as preparing a quote, and to deliver our services.
• Legitimate interests: to reply to enquiries, run and improve our business and website, and keep them secure. We balance these interests against your rights.
• Consent: for marketing emails and any non-essential cookies. You can withdraw consent at any time.
• Legal obligation: to keep financial and tax records.

We don't sell your personal data. We share it only where needed with:

• Service providers that help us run the website and our business, such as hosting, Cloudflare (network, security and analytics) and our email provider.
• Google Fonts: some pages load fonts from Google's servers, which means your browser shares your IP address with Google.
• YouTube: pages with videos load preview images from YouTube, and the video itself loads from YouTube when you play it. YouTube's privacy policy applies.
• WhatsApp: if you contact us on WhatsApp, WhatsApp's own terms and privacy policy apply to that service.
• Professional advisers, such as accountants and lawyers, where needed.
• Authorities, when the law requires it.

Our team works in Bangladesh, and some of our service providers are based outside the UK and EEA. This means your data may be accessed or stored outside the UK and EEA. Where the law requires, we use appropriate safeguards for these transfers, such as contractual clauses approved for this purpose.

We don't use advertising or tracking cookies. Our visit statistics come from Cloudflare Web Analytics, which doesn't use cookies.

• Cloudflare may set strictly necessary cookies to protect the website from abuse.
• Our project requirements form saves a draft in your browser's storage so you don't lose your answers. It stays on your device until you send the form or clear your browser data.

If we add analytics or marketing cookies in future, we will ask for your consent first and update this page.

• Enquiries that don't lead to a project: only as long as needed to follow up, then deleted.
• Client and project records: for the length of the project and support, and afterwards for as long as tax and accounting law requires.
• Files you send us: while we need them for your project.

When we no longer need data, we delete it or anonymise it.

If you are in the UK or EU, you have the right to:

• access the personal data we hold about you
• correct inaccurate data
• ask us to delete your data
• restrict or object to how we use it, including objecting to direct marketing at any time
• data portability
• withdraw consent where we rely on it

Email info@web3matrix.com to use any of these rights. There is usually no fee. We will reply within one month, and may need to confirm your identity first.

You can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113, or to your local data protection authority if you are in the EU. We'd appreciate the chance to resolve your concern first.

If you are a California resident, you may have rights under the CCPA/CPRA to know, delete and correct personal information, and to opt out of its sale or sharing. We don't sell personal information.

You don't have to give us any personal data. Without contact details and project information, we can't reply to your enquiry, prepare a quote or deliver a project.

We use technical and organisational measures to protect your data, including HTTPS across the website and access controls on our systems. No method of sending or storing data online is completely secure, so we can't guarantee absolute security.

Our website links to other sites, such as client projects, partners and social networks. We aren't responsible for their content or privacy practices, so please read their privacy policies.

Our services are for businesses. We don't knowingly collect personal data from children.

We'll update this page when our practices change and show the new date at the top.

Questions about this policy or your data: info@web3matrix.com or +88 01790 576262.